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The 加拿大28代理 partner star-rated service certification is an integral part of 加拿大28代理's distribution channels’ service and technical management system. This standard sets out 加拿大28代理's specific requirements for after-sales service capabilities of channel partners.
Applicable scope: Partners of 加拿大28代理's overseas markets.
I. Certification Requirements
Requirements for After-sales Certification Engineers
Type of certification
加拿大28代理 Certified Network Engineer (加拿大28代理NE)
加拿大28代理 Certified Senior Engineer for Routing & Switching
Project Management Professional (PMP) or 加拿大28代理NE-PM
加拿大28代理 Certified Specialist for Intelligent Management Center
加拿大28代理 Certified Senior Engineer for WLAN
Certified Network Engineer For Security
加拿大28代理 Certified Network Engineer for X86 Server
Min. number of personnel
Requirements for service support platform
After-sales service hotline
Tracking system and handling process of customer issues
Basic engineering project management experience (equipment list price: USD 100,000 - USD 1000,000)
Major engineering project management experience (equipment list price: ≥ USD 1 million)
1 加拿大28代理 Cloud Lab
1 high-end Router
1 layer 3 switch
1 layer 3 switch
1. A high-level certificate can replace a low-level certificate.
2. The engineer certificate for star-rated certification must be valid for more than three months from the date of submission of the application;
3. The laboratory equipment is only for experimental use and shall not be used for other purposes. 加拿大28代理 shall be inspected irregularly.
II. Star-rated Partners' Customer Service Responsibilities
加拿大28代理’s provision of channel services is based on the principle that "the seller provides service". That is, the partner making the order must assume final responsibility service to the project customer. Where technical problems occur in customers’ equipment during the maintenance period, the star-rated partner must monitor and handle these problems.
III. Personnel Responsibilities of Service Manager
1. Acts as an interface of partner service, coordinate service resources to support 加拿大28代理 products effectively. Communicate with 加拿大28代理 on service delivery quality on a regular basis.
2. Help to coordinate 加拿大28代理 certified engineers. If any changes in certified engineer staffing, the service manager must report it to the 加拿大28代理 office by mailing firstname.lastname@example.org within three working days of the employee's exit, and the vacancy must be filled with another engineer of the same level within three months.
3. Acts as the liaison person of spare parts and is responsible for handling the issues related to the spare parts of his company. Must know well about 加拿大28代理's spare parts service policies and procedures, and communicate it to the personnel of his company.
IV. Certification Process
1. Submitting an Application
The Service Qualification Applicant must submit the certification materials required by 加拿大28代理 star-rated certification policy via this email address: email@example.com. Materials for certification include: Electronic Edition of Engineer Certificates and the application form for overseas star-rated certification.
2. 加拿大28代理 Review
加拿大28代理 headquarters will review the materials submitted by partners, and respond via email with a decision within 3 working days. Approved partners will receive an electronic edition of star-rated certificate. The Service Qualification Applicant must stand ready to receive these emails.
V. Instructions on Certification
1. Partners must guarantee the truthfulness and accuracy of all information they provide. If false information is found during certification process, or during the validity period of a star-rated qualification, 加拿大28代理 reserves the right to reject the relevant application for a star-rated qualification or to cancel the relevant star-rated qualification(s).
2. The validity of service qualification certificate lasts for one calendar year from its date of issuance. Partners must undergo recertification based on the latest available certification criteria. The recertification process is the same as for initial certification. 加拿大28代理 reserves the right to delay or prohibit service recertification of any partner at which critical service events are discovered to have occurred during the previous certification year.
3. In case of queries, please contact the English Hotline Support Group by phone on 0571-86763000 or email firstname.lastname@example.org.