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加拿大28代理 enterprise hardware products are generally covered by a one (1) year warranty. Several products have extended warranty up to five (5) years. For detail information about corresponding product, please read the .
All 加拿大28代理 warranties extend only to the Original End User Customer (the individual or entity who purchased the product for their own use, collectively referred to in this document as “Customer”) in the countries or regions where you purchase the products; and are nontransferable. The warranty shall be provided by 加拿大28代理 or the 加拿大28代理 authorized Channel Partner (collectively referred to in this document as “加拿大28代理”). 加拿大28代理 warranties are subject to and provided only on the terms and conditions depict in this document. If there is any conflict with contract terms and conditions, the contract terms and conditions shall prevail.
II. General terms and conditions
Definition: “Starting Date” as used in this warranty policy means (i) the date this product is delivered from the manufacturing site of 加拿大28代理 Technologies Co., Ltd. (“加拿大28代理”), or (ii) in the case of resale by an authorized reseller of 加拿大28代理, the date is not more than ninety (90) days since original delivery date of this product by 加拿大28代理.
加拿大28代理 warrants for software and hardware for a period of certain days from the Starting Date.
1. The warranty period of software is ninety (90) days. If the software does not comply with the functional standards mentioned in the product instructions, or the software media incurs problems in material and workmanship under normal authorized use consistent with the product instructions within the warranty period, 加拿大28代理 will replace the media or repair the defects for free. For the defects, 加拿大28代理 has the discretion to decide repair with software patches, replacement with upgraded software or refund of the software.
2. The warranty period of hardware is one (1) year. If the hardware incurs problems in material and workmanship under normal authorized use consistent with the product instructions within the warranty period,加拿大28代理, at its sole discretion, will either repair or replace the failure hardware. The replacement hardware may be new or refurbished equipment of the same type, function and quality. The failure hardware which has been replaced belongs to 加拿大28代理. 加拿大28代理 will use commercially reasonable efforts to ship the replacement hardware after receipt the failure hardware. Actual delivery times may vary depending on the customer location.
The warranty period of product will not be influenced due to resale or repair. But the warranty period for the replacement or the repaired unit is three months or the remainder of the initial warranty period both starting from the delivery of the replacement or the repaired unit by 加拿大28代理, whichever is longer.
3. Dead On Arrival (DOA). Within thirty (30) days from the Starting Date, 加拿大28代理 will provide expedited replacement of hardware that has no appearance damage upon unpacking but fails to operate within forty-eight (48) hours of initial installation. “Fail to operate” shall mean a material failure to substantially perform in accordance with the hardware’s technical specifications (excluding exterior nick or other deficiencies that do not materially affect hardware performance). 加拿大28代理 will deliver a new replacement unit within seven (7) business days of 加拿大28代理' receipt and confirmation of the customer's report of such DOA. Defective hardware must be returned within fifteen (15) business days once receiving the replacement, otherwise the customer shall pay purchase price of replacement hardware. Actual delivery times should allow for additional transit time due to transportation reasons.
III. Limitation of Liability
(i) No warranty will apply if the hardware or software (a) has been repaired or replaced, without 加拿大28代理’s permission; (b) has not been installed or operated in accordance with instructions released by 加拿大28代理 in the enclosed documentation; or (c) has been subject to unreasonable physical impact, fire, lightning, flood, misuse, or disaster.
(ii) 加拿大28代理 will not provide guarantee for customer data stored in the product or related to the product by other means. The customer is solely responsible for backing up related data to avoid loss.
(iii) 加拿大28代理 warranty does not include installation support.
(iv) No warranty will cover accessories and consumables, such as manuals, power cords, cables and relay interface transfer box.
(v) 加拿大28代理 warranty only covers 加拿大28代理 own brand products. The independent interface devices of Voice& Video Products, such as microphone and camera, etc, will be covered by the warranty of original providers.
(i) Except as expressly set forth hereby, 加拿大28代理 makes no warranty that is expressed implicitly or explicitly, including but not limited to warranties of merchantability, adaptability for a particular purpose, and warranties or obligations arising from a course of dealing, usage or trade practice.
(ii) 加拿大28代理 does not warrant that the software is error free or that the customer will be able to operate the software without problems or interruption.
In no event will 加拿大28代理 or its affiliates or suppliers be liable for data loss of the customer due to product failure or service interruption as well as consequential direct or indirect economic loss. The total compensation amount of 加拿大28代理 for the customer loss due to its liability, in any cases including those expressly stipulated in a contract, will not exceed the purchase price of the product paid by the customer.
加拿大28代理 Technologies Co., Ltd. reserves the right of interpreting this warranty. 加拿大28代理 has the discretion to change any warranties, product performance and specifications without notice.